Privacy Policy

1. Overview

TrellisCharts (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using TrellisCharts, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Contact us for support or inquiries
• Subscribe to our services or newsletters
• Participate in surveys or feedback requests

Financial Information

When using our financial calculators and planning tools, you may input financial data such as:

• Income and expense information
• Asset and liability details
• Investment portfolio data
• Retirement planning figures
• Tax planning information

Important: Financial calculation inputs are processed in real-time and are not permanently stored on our servers.

Technical Information

We automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device information and screen resolution
• Usage patterns and feature interactions
• Referring website and page views
• Session duration and frequency of visits

Payment Information

Payment processing is handled by secure third-party payment processors. We do not store complete credit card numbers or payment details on our servers.

3. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Provide access to our financial planning tools and calculators
• Maintain your user account and preferences
• Process calculations and generate financial projections
• Enable saving and retrieval of your financial scenarios
• Provide customer support and respond to inquiries

Communication

• Send account-related notifications and updates
• Provide service announcements and feature updates
• Send marketing communications (with your consent)
• Respond to your questions and support requests

Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research on financial planning trends
• Optimize user experience and interface design

Legal and Security

• Comply with applicable laws and regulations
• Prevent fraud and ensure platform security
• Enforce our terms of service
• Protect our rights and the rights of our users

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Data hosting and cloud storage
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support and help desk services

These providers are bound by confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process, court orders, or government requests
• Enforce our terms of service or other agreements
• Protect the rights, property, or safety of TrellisCharts, our users, or others
• Investigate potential violations of our policies

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

5. Data Security and Protection

We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure hosting infrastructure with regular updates
• Multi-factor authentication for administrative access
• Regular security assessments and penetration testing

Administrative Safeguards

• Access controls limiting staff access to personal information
• Regular security training for employees
• Background checks for personnel with access to sensitive data
• Incident response procedures for potential security breaches

Physical Safeguards

• Secure data centers with controlled access
• Environmental controls and monitoring
• Secure disposal of electronic media and hardware

While we strive to protect your information, no security system is completely infallible. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Account Information

• Retained while your account is active
• Maintained for up to 7 years after account closure for legal compliance
• May be anonymized for analytical purposes after account closure

Financial Calculation Data

• Session-based calculations are not permanently stored

Communication Records

• Support communications retained for up to 3 years
• Marketing communications until you unsubscribe

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information and preferences
• Modify communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Close your account and associated data
• Restrict processing of your information
• Object to certain uses of your data

Consent Management

• Withdraw consent for marketing communications
• Opt-out of non-essential data processing
• Manage cookie and tracking preferences

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze how our services are used.

Types of Cookies We Use

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us understand how you interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our service.

Third-Party Analytics

We may use third-party analytics services to help understand usage patterns. These services may collect information about your use of our site and other websites.

9. Third-Party Services and Links

Our platform may integrate with or link to third-party services, including:

• Payment processors (Stripe, PayPal)
• Analytics providers (Google Analytics)
• Email service providers
• Customer support platforms
• Financial data providers

These third parties have their own privacy policies and terms of service. We are not responsible for their privacy practices and encourage you to review their policies.

Financial Institution Integration

If we offer account aggregation or data import features, we will clearly disclose how this information is handled and obtain your explicit consent before connecting to your financial accounts.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Canada. We ensure that appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Consent where required

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

12. Regional Privacy Rights

Canadian Privacy Rights

For Canadian residents, we comply with applicable Canadian privacy laws, including PIPEDA. You have rights to access, correct, and withdraw consent for the collection, use, and disclosure of your personal information.

European Privacy Rights (GDPR)

For EU residents, we comply with the General Data Protection Regulation (GDPR). You have additional rights including data portability, the right to be forgotten, and the right to lodge complaints with supervisory authorities.

California Privacy Rights (CCPA)

For California residents, you have rights under the California Consumer Privacy Act, including the right to know what personal information is collected, delete personal information, and opt-out of the sale of personal information.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you by email (if you have provided an email address)
• Post a notice on our website
• Update the “last modified” date at the top of this policy
• Provide at least 30 days’ notice for significant changes

Your continued use of our services after such modifications constitutes acceptance of the updated privacy policy.

14. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Legal Department

Email: legal@trellischarts.com

We will respond to your inquiries within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.