Refund Policy

Last updated: 2025/12/20

Our 30-Day Money Back Guarantee

We want you to be completely satisfied with TrellisCharts. If you're not happy with your subscription for any reason, contact us within 30 days of your initial purchase for a full refund.

How to Request a Refund

To request a refund under our 30-day money back guarantee:

  1. Email us at support@trellischarts.com and include "Refund Request" in the subject line
  2. Use the same email address as your account login so we can verify it's you
  3. Let us know you'd like a refund (no explanation required)

We'll process your refund promptly through our payment processor, Paddle. Refunds typically appear in your account within 5–10 business days, depending on your bank's processing times.

Eligibility

Our 30-day money back guarantee applies to:

  • Your first subscription purchase with TrellisCharts
  • Requests made within 30 calendar days of the initial purchase date

This guarantee is limited to one refund per customer. It does not apply to subscription renewals, only to your first purchase.

Subscription Renewals

After the initial 30-day period, subscription renewals are not eligible for refunds except as required by law. You can cancel your subscription at any time to prevent future charges.

To cancel your subscription, contact us at support@trellischarts.com at least 3 business days before your next billing date. Your cancellation will take effect at the end of your current billing period.

Payment Processing

All payments and refunds are processed through Paddle, our merchant of record. While our 30-day money back guarantee is our commitment to you, refunds are subject to Paddle's standard processing procedures.

For more information about payment processing, see our Terms of Service.

Consumer Rights

This refund policy is in addition to any rights you may have under consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights as a consumer.

For information about consumer cancellation rights, see our Terms of Service.

Questions

If you have questions about our refund policy or need help with a refund request, contact us at support@trellischarts.com.